--- title: "Protecting the Frontlines of CX: Insights on Security from UJET’s Vic Stueve" description: UJET.cx platform is built with a security-first approach and framework for better customer experience and enhanced privacy. image: https://topspintech.net/hubfs/Privacy%20Concept.%20Blue%20Button%20with%20Padlock%20Icon%20on%20Modern%20Computer%20Keyboard.%203D%20Render..jpeg --- [![topspin-tech-horizontal-logo](https://topspintech.net/hs-fs/hubfs/topspin-tech-horizontal-logo.png?width=200&height=39&name=topspin-tech-horizontal-logo.png "topspin-tech-horizontal-logo")](https://topspintech.net) - [Home](https://topspintech.net) - [About Us](https://topspintech.net/about-us) - [Solutions](https://topspintech.net/solutions) - [Contact Us](https://topspintech.net/contact-us) - [Blog](https://topspintech.net/blog) [Book A Meeting](https://topspintech.net/contact-us) [![topspin-tech-horizontal-logo](https://topspintech.net/hs-fs/hubfs/topspin-tech-horizontal-logo.png?width=150&height=30&name=topspin-tech-horizontal-logo.png "topspin-tech-horizontal-logo")](https://topspintech.net) [Book A Meeting](https://topspintech.net/contact-us) [![topspin-tech-horizontal-logo](https://topspintech.net/hs-fs/hubfs/topspin-tech-horizontal-logo.png?width=200&height=39&name=topspin-tech-horizontal-logo.png "topspin-tech-horizontal-logo")](https://topspintech.net/) - [Home](https://topspintech.net) - [About Us](https://topspintech.net/about-us) - [Solutions](https://topspintech.net/solutions) - [Contact Us](https://topspintech.net/contact-us) - [Blog](https://topspintech.net/blog) [Book A Meeting](https://topspintech.net/contact-us) [![topspin-tech-horizontal-logo](https://topspintech.net/hs-fs/hubfs/topspin-tech-horizontal-logo.png?width=150&height=30&name=topspin-tech-horizontal-logo.png "topspin-tech-horizontal-logo")](https://topspintech.net) [Book A Meeting](https://topspintech.net/contact-us) - [Home](https://topspintech.net) - [About Us](https://topspintech.net/about-us) - [Solutions](https://topspintech.net/solutions) - [Contact Us](https://topspintech.net/contact-us) - [Blog](https://topspintech.net/blog) [Book a Meeting](https://topspintech.net/contact-us) ## Protecting the Frontlines of CX: Insights on Security from UJET’s Vic Stueve [Aram Bolduc](https://topspintech.net/blog/author/aram-bolduc) May 2, 2025 11:30:23 PM Customer experience is more than just a brand differentiator—it’s where trust is earned (or lost) in real time. And with that trust comes responsibility: securing every bit of data that passes through your contact center. We recently caught up with **Vic Stueve, Channel Director at UJET**, to talk through how UJET is tackling the security side of CX—and why so many organizations are rethinking what “secure” actually means when it comes to the contact center. “When companies look at CX platforms, they think about features. But none of those features matter if the data isn’t protected,” Vic shared. “Security has to be foundational. It’s not a ‘nice to have’—it’s a business-critical requirement.” Let’s walk through what we learned from Vic and how UJET is changing the conversation around CX security. ## **Your Contact Center Is a Data Hub—Act Like It** Every support interaction—whether it’s chat, phone, SMS, or app-based—carries sensitive data. That includes everything from account info to location data to potential payment details. In Vic’s words: “Most people don’t think of a support call as a data event—but that’s what it is. You’re exchanging information that needs to be protected just as much as what’s in your ERP or finance systems.” Unfortunately, many legacy contact center platforms weren’t built with modern data protection in mind. That’s where UJET takes a different approach. ## **Why UJET Keeps Your Data Where It Belongs** One of the more unique decisions UJET has made is to avoid storing customer data directly on its platform. “We don’t want your data. And honestly, that’s by design,” Vic explained. “We pass everything directly to your CRM in real time—so there’s no warehouse of customer data sitting on our end.” That real-time transfer means fewer potential failure points, cleaner data integrity, and a dramatically reduced risk of data exposure. It also streamlines compliance—your CRM stays the source of truth. ## **Built-In Encryption. No Compromises.** UJET’s encryption approach is clear-cut: everything is encrypted, whether in transit or at rest. - **In-transit data** is protected by TLS 1.2+ - **Stored data**, when applicable, is secured using AES-256 encryption But encryption is only part of the story. Vic emphasized the importance of transparency and user control: - UJET doesn't store PII by default - You retain full control over your data - You get visibility into and the ability to reject any third-party sub-processors “Our philosophy is simple: you own the data, so you should control it,” Vic noted. ## **Certifications That Mean Something** It’s easy to slap a few logos on a website. It’s harder to back them up with ongoing audits and rigorous process controls. UJET’s certifications speak to the depth of its commitment: - SOC 1 Type II & SOC 2 Type II - HIPAA - PCI DSS - ISO 27001, 27017, 27018 - GDPR & CCPA - FINRA “These aren’t vanity checkboxes for us,” Vic said. “They’re proof that we’ve built the kind of platform serious businesses can trust with serious data.” ## **Speed and Simplicity, Without Sacrificing Safety** Security often becomes a tradeoff—complex tools that frustrate agents or slow down customer interactions. Vic made it clear UJET was built to avoid that. “Security can’t slow your teams down. The right platform should give you the peace of mind that it’s there, without making your agents jump through hoops to do their jobs.” Because UJET offloads security to the infrastructure level, your CX teams and customers get a clean, frictionless experience—while your compliance and IT teams rest easy knowing the guardrails are there. ## **Questions to Ask Your CX Platform Provider** If you're reassessing your contact center or comparing solutions, here are five questions Vic recommends every business ask: 1. Where is customer data stored—and how long does it stay there? 2. Is every form of communication encrypted from end to end? 3. What compliance frameworks does the platform align with? 4. What’s the provider’s incident response process? 5. How much visibility and control do I have over data sharing? If the answers feel vague or overly technical, that’s a red flag. ## **Let's Wrap This Up** Security isn't just a side conversation when it comes to customer experience. It’s a frontline issue. And from our conversation with Vic, it’s clear UJET treats it that way. Whether you’re in finance, healthcare, retail, or any sector with sensitive customer data, it pays to ask deeper questions about how your CX tools handle that responsibility. Looking to learn more about how UJET helps organizations secure their contact centers without sacrificing performance? Schedule an intro call with TopSpin Tech to get started.   [UJET](https://topspintech.net/blog/tag/ujet), [CX](https://topspintech.net/blog/tag/cx), [Communications](https://topspintech.net/blog/tag/communications) ## Read On ### [The Future of Customer Experience: Why UJET is Disrupting CX Customer experience (CX) is crucial for building brand loyalty and retaining customers. However,...](https://topspintech.net/blog/the-future-of-customer-experience-why-ujet-is-disrupting-cx) ### [Scaling Customer Support for Enterprise Growth with UJET **Why modern contact centers need smarter infrastructure to keep pace with growth**](https://topspintech.net/blog/scaling-customer-support-for-enterprise-growth-with-ujet) ### [Future-Proofing Your Business: Why Now is the Time to Replace Your POTS Lines For decades, Plain Old Telephone Service (POTS) lines have been the backbone of business...](https://topspintech.net/blog/future-proofing-your-business-why-now-is-the-time-to-replace-your-pots-lines) ![white-topspin-tech-logo](https://topspintech.net/hs-fs/hubfs/white-topspin-tech-logo.png?width=200&height=135&name=white-topspin-tech-logo.png "white-topspin-tech-logo") Our Mission:  We help organizations navigate change with an easier, faster and more cost-effective way to source their technology needs while providing co-management and support every step of the way. #### LEARN MORE [Home](https://topspintech.net) About Us [Solutions](https://topspintech.net/solutions) Contact Us #### CONTACT US 860-955-0769 West Hartford, Connecticut, USA ![back-to-top](https://f.hubspotusercontent00.net/hubfs/7712601/back-to-top.png) © [TopSpin Tech](https://www.topspintech.net) 2023-2025 | All rights reserved. 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