What is an RFP?

Let’s start with the basics. An RFP is a request for proposal. It’s a traditional...

Most companies think of technology costs in terms of hardware, software, and support contracts. But...

When you work hard at your business, every dollar spent on technology should be working toward your...

Opening a new office, retail storefront, or operational site is an exciting milestone for any...

Expanding your business is exciting—but let’s be honest, it’s also stressful. Between real estate,...

Customer experience is more than just a brand differentiator—it’s where trust is earned (or lost)...

For decades, Plain Old Telephone Service (POTS) lines have been the backbone of business...

Customer support is evolving about as fast as you can read this article, with AI technologies at...

Customer experience (CX) is crucial for building brand loyalty and retaining customers. However,...